Alternate participants are allowed at any time and at no extra cost as long as their names and contact information are provided in writing.
Communicated in writing, cancellation of face-to-face training sessions gives rise to a refund or a credit note for the full amount if it is received fifteen days at the latest before the start of the training. Received later than this, the contribution amount withheld, as flat-rate compensation, will be 30 % if cancellation is received 10 days inclusive before the start of the training, 50 % if it is received less than 10 days before the start of the training or 100 % if the Company receives cancellation less than three days before the start date.
If the number of participants in a training course is deemed insufficient, EFEB SA/NV reserves the right to cancel all or part of the training session at the latest 15 days before the planned start date. Registration fees already paid will be fully refunded or, if preferred, a credit will be issued, prorated for the number of days.
EFEB SA/NV also reserves the right to cancel all or part of a training seminar at any time, due to force majeure. It will do everything possible to inform participants as quickly as possible and to re-schedule the seminar. If it isn't possible to re-schedule and/or if the client cannot attend the re-scheduled training, previously paid registration fees will be fully refunded or, if preferred, a credit will be issued, prorated for the number of days.
EFEB SA/NV also reserves the right to postpone training, to change its location or content or to change one or more trainers should circumstances beyond its control force it to do so.